Privacy Policy

1Introduction

BritLuckGuide ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website. Please read this policy carefully.

2Information We Collect

• Contact information you provide voluntarily (name, email address) when you use our contact form.
• Usage data collected automatically, including IP address, browser type, pages visited, and time spent on pages.
• Cookie data and similar tracking technologies used to improve your browsing experience.
• Analytics data collected via third-party analytics tools to understand site performance.

3How We Use Your Information

• To respond to enquiries and provide support via the contact form.
• To analyse site usage and improve the quality and relevance of our content.
• To detect and prevent fraudulent or abusive activity.
• To comply with applicable legal obligations.

4Legal Basis for Processing

We process your personal data on the following legal bases: (a) your consent, where required; (b) the performance of a contract or steps taken at your request; (c) our legitimate interests in operating and improving our website, provided these are not overridden by your rights; and (d) compliance with legal obligations.

5Cookies

We use essential, analytical, and functional cookies to operate and improve our website. Essential cookies are always active. You can manage your preferences for non-essential cookies via your browser settings. For more details on the cookies we use, please refer to our Cookie Notice.

6Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website (such as analytics and hosting providers), strictly under data processing agreements. We may also disclose data where required by law or to protect our legal rights.

7Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 12 months unless a longer period is needed to resolve the enquiry.

8Your Rights (UK GDPR)

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data in certain circumstances.
• Right to restrict processing: You may ask us to limit how we use your data.
• Right to data portability: You may request your data in a machine-readable format.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

9Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the site after changes constitutes your acceptance of the revised policy.

11Contact & Complaints

If you have questions or concerns about this policy or wish to exercise your rights, please contact us at privacy@britluckguide.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.